REVENUE OPTIMISATION

I apply strategic management principles to pricing, inventory, operations and marketing in order to maximise your revenue per table and spend per head. I also ensure each aspect of your brand experience is elevated to encourage your guests’ full enjoyment and encourage repeat patronage.

CONTROLLING OPERATIONAL COSTS

All operational aspects need to be considered to make sure the right balance is struck between revenue optimisation and cost control. I help build your business through the assessment and close maintenance of wage and operational costs and an accompanying focus on improving efficiencies.

WORKFORCE STABILITY

The human component of hospitality is the detailed and loving delivery of great products and services, so your front-line guides along the customer journey must be chosen wisely and trained effectively. I develop strategies that help you become an ‘employer of choice’, maintain a motivated team, secure workforce stability, reduce recruitment and training costs and deliver long-term strength to your business.

ENHANCING BRAND REPUTATION

In years past it was enough to deliver the best to be at the top of the hospitality game. Today, how you achieve great success is as important to your brand’s reputation as the final product. Brand name is everything and now more than ever subject to a scrutinising and discerning public, and I can ensure your reputation is enhanced and any pitfalls are avoided.

REDUCING LOSSES

Encouraging good practice is both sensible and responsible and investigating ways of maximising food efficiency and minimising waste is not only environmentally friendly but has economic implications that positively affect the bottom line.

Moreover, identifying weaknesses in product quality, service execution and atmosphere (QSA), and maintaining constant vigilance to improve these elements of your business, will both minimise losses and enhance reputation.

For both food and waste and QSA I help you troubleshoot problems, encourage constant improvements, and assist you in your strive to be better.